Click and Collect Available

Next Day Delivery Available

Frequently Asked Questions

We Are Here To Help

Find all the information you need to help with your query.

Find answers to your questions about, opening times, contact information, liability, hire process, delivery and collection, trade accounts, terms and conditions.

If you can not find the answer to your problem below, please click the on the blue button to your right and use our live chat system and speak to one of our experienced advisers or alternatively send us an email and one of the team will get back to you with a solution.

contact-centre-brandon-hire-station

Opening Times

    • Our tool hire branches are open:

      Monday - Friday: 7am - 5pm
      Saturday: 8am - 12 noon
      Sunday: closed

      Should you require tools and equipment outside these hours we can open or deliver your hire 24/7 under formal agreement. We can take orders 24/7 online.

Contact Information

    • Contact Form - We operate smart routing of emails meaning you get through to your dedicated team as quickly as possible.

      Call - 0345 604 5337 - Dedicated team of enthusiastic and knowledgeable hire controllers are always at hand to take your call.

      Online Live Chat - Online customer service support software - Its a quick and easy way for you to directly talk to one of our specialist operatives.

      Our social media profiles are a great way for you to get in contact with us if you have a question about a hire.

Payment Methods

    • Debit or Credit Cards: For advance payment we ask for a 2-week deposit and 2 forms of personal identification. Your deposit is refunded on return of equipment. All major cards accepted. For long-term hires, charges are made at 2-week intervals

      Regular customers should consider opening a trade account where you are invoiced monthly. To set up a trade account please click on the link below.

    • We do not accept cash. Payment must be made upfront with a debit/credit card

Identification

    • 2 forms of ID are required: UK driving licence that states your name and current address and a utility bill dated within the last 3 Months.

    • No - Passports do not give your current address.

Liability For Hired Tools

    • If you are a private hirer and are using the equipment on private property, no license/certificate is required. Trade users might need a licence/certificate for some equipment if working on site.

    • Yes, Accidental damage to hired equipment can result in expensive repair charges. However, we have our damage waiver PROTECT service and, where purchased, provides a waiver against the accidental damage value to our equipment.

    • Brandon Hire Station - PROTECT

      PROTECT is our damage waiver service and, where purchased, provides a waiver against the accidental damage value to our equipment. While you remain responsible for our equipment during the period of hire, Brandon Hire Station will waive any cost of repairing accidentally damaged equipment up to the value of £500*.

      For Further information please see our Damage Waiver page.

    • No, it is your responsibility to ensure that the equipment is insured.

Hire Times

    • Our flexible hire Periods are as follows:

      One Day: This is the rate for the First Day of hire between the hours of 00:01 - 24:00.
      + Day: This is the rate for an Additional Day of hire between the hours of 00:01 - 24:00 or part thereof after the first day or week.
      Weekend: Reduced rate from late Friday afternoon to early Monday morning.
      Weekly: The maximum rate for each 7 day period. Contact us for hire prices.

    • We have an in stock guarantee on certain items and most items can be offered next day.

Returning Hired Tools

    • If you wish to keep the equipment longer phone us on 0345 604 5337 and a new payment will be taken.

    • If a refund is applicable, then of course you will receive one, but please bear in mind our pricing structure (same day, 2 day, weekly and minimum weekly).

    • Your hired items must be returned in a suitable state so please clean the equipment to a condition mimicking how they where delivered to you at the beginning of your hire.

    • You can return the equipment you hire to ANY Brandon Hire Station branch.

Delivery

    • For extra convenience, you can have your equipment delivered and/or collected. A delivery charge may apply and will vary according to distance from our nearest branch. Should you decide to collect the equipment, we can also advise on suitable vehicle types. We also have vehicles that are CrossRail compliant and FORS accredited drivers. Please note that deliveries to the Highlands, Islands and cities with congestion charges may have additional costs applied.

      Please click on the link below For further Information regarding deliveries and collections.

    • Transport costs can vary depending on the hire (delivery and pick up) costs start at £15 for non-account customers.

      Your delivery cost is a single, a one off charge excluding VAT per order AND NOT per item.

      Account customers should refer to their terms and conditions.

    • Yes, we must have a signature for the equipment and be shown the appropriate I.D.

Terms and Conditions

    • Brandon Hire Station
      72-75 Feeder Road
      St Phillips, Bristol
      BS2 0TQ

      Tel: 0117 9719119

      Hire Station Limited Company Number: 3428037

      Our terms and conditions can read here

    • Privacy Policy

      Our Privacy Notice applies to all applications and services offered by Vp plc (a company incorporated in England with company registration number 481833 and whose registered office address is Central House, Otley Road, Harrogate, HG3 1UD), and its subsidiary companies. The Vp group includes UK Forks, Groundforce, TPA Portable Roadways and Airpac Bukom Oilfield Services, which are operating divisions of Vp plc, together with our wholly owned subsidiaries Brandon Hire Ltd, Hire Station Ltd and Torrent Trackside Ltd.

      Please read our Privacy Notice carefully as it describes our collection, use, disclosure, retention and protection of your personal data.

      Cookies

      A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Depending on the type of cookie we use, cookies also allow us to make our website more user friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our website.

    • Brandon Hire Station is aware of the impact its business has on the environment and we aim to ensure that we minimise any adverse impacts from our operations. The business is committed to mitigating its impact on the environment by continually reviewing, managing, controlling and improving its environmental performance.

Useful Information

Branch Opening Times
About Us
Near Me
Order and Collect
Payment Methods

Awards & Accreditation