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Click and Collect Available

Next Day Delivery Available

BRHS Click and Collect Essential Guidelines

PAYMENT

  • - Card payment only to minimise any risk of contamination.

PLACING ORDERS

  • - You can place an order via the website and payment is taken securely online – You will receive an order reference and confirmation via email.

(or)

  • - You can place the order with the Branch via telephone and the payment is taken during the call – Our branch will create the order and provide the despatch / order to you on the call.

IDENTIFICATION

  • - If it is a telephone order, you must register the registration of the vehicle collecting the goods, this forms part of the ID verification process.
  • - Please contact the branch by telephone (where possible) upon arrival quoting the order / despatch number given when placing the order.

EQUIPMENT DESPATCH

Our branch team have clearly marked out areas that clearly show a defined despatch / returns area at the front of the shop / branch (this must be at least 2m from the nearest possible person / touch point)

  • - Please arrive in the pre-registered vehicle.
  • - Contact the branch via telephone (where possible) informing them of your name, contract number(s) and goods ordered.
  • - Our branch will issue instruction of the collection process in place.
  • - Please wait in your vehicle while your items are placed into the despatch area.
  • - Our branch staff will retreat back into the shop area.
  • - Once a safe distance is achieved you can exit your vehicle and load equipment.

EQUIPMENT RETURN

  • - Please contact the branch by telephone (where possible) upon arrival, informing the branch of you name, order number & goods hired.
  • - You will be asked to place the returned items into the designated area.
  • - You will then be asked to retreat back to your vehicle to allow staff members to move items back into the issuing branch for a clean & visual check.
  • - If the equipment is fine they will let you know.  The branch team will issue any refund(s) required to your credit card by telephone while you are on site.
  • - Once the transaction is complete – you can exit the site.

Further Considerations

  • - All consumables are purchased on a non-returnable basis.  
  • - No assisted lifting with our customers is permitted. Customers must have the means to lift, load & move equipment.
  • - The mandatory safe distance (2 meters) must be maintained at all times.
  • - The branch and hire shop remains closed to access from the public. All payment / refunds will take place remotely.  Please respect the safety of our teams who are trying to help.
  • - No product demonstrations are available

Useful Information

Branch Opening Times
About Us
Near Me
Order and Collect
Payment Methods

Awards & Accreditation