Services

Within Hire Station we have an internal set of specialised divisions aimed at providing a better and smoother service for our customers.

Our specialised divisions are as follows:

  • One Call
  • Online
  • Industrial
  • SHEQ

One Call provides an instant, one-stop, response for our customers by creating a single point of contact regardless of if you are local, regional or even national.

Online provide basic account facilities such as paperless ‘E-billing’ allowing account information to be received directly into your inbox. They also provide online invoice payments and are contactable via our friendly and easy to use ‘Live chat’ system.

Industrial is one of the more specialised division within Hire station, providing equipment for operations such as ‘shutdowns’ within the Petrochem, Power Generation and Chemical plant industry throughout the UK.

SHEQ ensure our branches supply quality equipment to our customers, that our staff are fully and competently trained, as well as auditing our branches on an annual basis to make everything as reliable as possible for our customers to use.

Hire Station OneCall has been specifically designed to meet the one stop needs of our customers. Whether you work regionally or nationally we specialise in providing you with a single point of contact. One telephone number gives you easy access to a small-dedicated team of hire controllers who are supported by our national network of Hire Station branches.

Hire Station One Call is a one stop facility offering customers not only a fast effective Tool Hire Service, but also a team of experienced Hire Controllers who are fully trained in all new site legislation, we provide you with quality equipment that not only meets your needs but also government legislation.

All our controllers have a vast knowledge of the hire industry, and an in-depth knowledge of both our equipment and our supporting services. By using One Call you will benefit from having access to one of the most modern well-equipped contact centres in the tool hire industry.

By using OneCall you will benefit from having access to one of the most modern well-equipped contact centres in the tool hire industry. We pride ourselves on the ability to adapt to a varied range of customers needs, and offer a flexible customer focused approach designed to create a commercially beneficial relationship. You can be sure that we always put the customer FIRST. You will get to know our professional team and have the added comfort of knowing that all your hire needs can be dealt with in just OneCall.

On hire team: Our hire controllers are enthusiastic and knowledgeable and understand the importance of your account. We are a small dedicated team, Our skills are in communication, we keep you informed throughout. For On Hire, select ‘option 1’ when you call.

Off hire team: Our off hire team is designed to manage your collection requirements, we monitor the collection from you call to our collection. Keeping you informed throughout. For Off Hire ‘option 2’ when you call.

External hire team: Truly a OneCall facility if you want it we can source it. We specialise in outsourcing skips, powered access, containers, specialist equipment and safety equipment, you name it we can get it, at a competitive rate. We ensure we have whatever you need where you need it. For External Hire select ‘option 3’ when you call.

Major account team: Offer extended management services, ensuring a high degree of service level ensuring the personal management of your account. 

Customer service team: Whether your order is placed by phone, fax or email our customer service team ensure the smooth running of our communication; keeping you up to date electronically with the progress of your orders and collections.

E-billing

Go green and sign up for our new e-billing service. Receive account information direct to your inbox.

Once registration is complete you will no longer receive paper documents from Hire Station if you wish to opt out of this service you may do so at anytime by contacting credit control.

If you require any assistance completing this online form please contact 0845 604 5337 or email Hirestation.online@vpplc.com

Online invoice payment

By using this site you are able to make payments using cred, debit or corporate purchasing cards. Simply enter your invoice number and account number and follow the instructions online to pay your invoices by credit card.

If you wish to check your online hire account please follow the links to our extranet on the main site. If your account number begins with a ‘Z’ please call our accounts team to discuss payment further.

Live chat

Web chat is one of the best ways to get instant communication with Hire Station. On line chat has become the leading method for online support (Customer Care Full-Service Study).

When you engage with our live chat representative, the overall experience is quick and simple. We can help you find what you need, enter orders and confirm codes and technical specifications of equipment.

You can continue browsing and easily view online content while chatting. And we can carry that support all the way through checkout Overall, our live chat bring very few interruptions to your online experience with Hire Station.

90% of customers consider live chat helpful (according to an ATG Global Consumer Trend study). Even before engaging with live chat, seeing the “Live Chat” button bolsters confidence. Customers like knowing that they can get immediate help if needed.

Instead of waiting to receive answers via email, you can receive your answers immediately and continue with your online purchase.

Tailored to supply fully compliant core range and specialist rental equipment to Petrochem, Power generation and chemical plants throughout the UK.

For your next outage or shutdown why not use our one stop offering from the full Vp plc fleet including safety, access, power generation, training and tools.

Project shop

Hire Station Project shop can be tailored to your requirements.

All equipment will be checked, inspected and certified regularly in accordance with particular site requirements and current legislation.

The project shop will be manned on site with our fully trained personnel.

Our project shop will be equipped with products to suit your requirements and is ideal for outages and shutdowns or other large but short term projects.

Safety, health, environment and quality are taken very seriously at Hire station. We have a team of eleven people dedicated to ensuring Compliance with relevant legislation and company procedures throughout the business.

Branch audits

Each of our branches is thoroughly audited by our National Compliance Manager annually. Audit fieldwork reviews Health and Safety (H&S) signage; HS documentation; awareness of, and adherence to, H&S procedure; fire precautions; employee welfare; environmental impact; Control of Substances Hazardous to Health; availability, condition and use of Personal Protective Equipment in the hire fleet; vehicles; fixtures and fittings; branch security; and a sample stock check.

Ensuring the safety of our lifting equipment

We have a team of lifting inspectors operating nationally. Their role is to ensure all items in the hire fleet falling within the scope of the Lifting Operations and Lifting Equipment Regulations (LOLER, 1998) receive the required thorough examination on a six monthly or annually basis. Some items are actually examined on customer sites and all lifting equipment meets the requirements of LOLER before being made available for hire.

Equipment quality

Our Workshop Quality Manager completes an annual audit of the workshop procedures and quality of available hire fleet in each branch. This review of equipment includes stripping the equipment down to its workings to ensure every item has been thoroughly inspected and correctly tested to meet the exacting quality standards required for every hire.

The workshop reviews coupled with our unique Toolminder and Megger testers for every Hire Station branch, enables us to confidently guarantee that every item of electrical equipment has been thoroughly electrically tested prior to hire. This also gives us a complete service and maintenance history within our system on every uniquely coded asset in our hire fleet for its entire life. We also have a very thorough check and inspect routine, consisting of bespoke tests written for each individual category of equipment and comprehensively trained workshop teams conducting the testing.

Our internal programme of audits helps give us confidence of consistency of all performance and quality across all branches.

Internal training and development

As part of our commitment to employees and to ensure competence and compliance, Hire Station invests heavily in training and development.

All branch-based employees commence employment with Hire Station by attending the monthly induction programme. This covers key health and safety courses, such as Ensuring Load Security, Fire Safety, Product Awareness, Abrasive Wheels, Customer Handover procedures, and Safe Transportation of LPG.

During 2013, an internal, practical course was held at venues across the country training employees in the correct Test and Run procedures. All 350 branch-based colleagues and One Call members attended the training, which rolled out the correct procedures for servicing and testing equipment when returned from hire. Test and Run manuals were created to support the course and are now installed and used as required in all branches. New employees receive this training as part of their induction programme.

Safety guardians

Outside the immediate team, Safety Guardians have been appointed in each of our branches. Whilst Branch managers retain overall responsibility for environment, health and safety in their branches, Safety Guardians act in a supporting role, offering a second pair of eyes. They look for potential hazards in their branch and receive training to assess their own branch against safety issues that have been identified elsewhere across the network. Safety Guardians across the branch network have embraced the initiative since its launch in 2013 and have already made several changes to local practices, creating safer environments for our teams to work within.

External training and assessment

All of our Branch Managers have participated in the Hire Association Europe (HAE) Management Leadership Programme. Following completion of the course and successful implementation of an action plan in their branch, Branch Managers achieve the ‘Tool and Equipment Managers L3 NVQ Diploma – Hire and Rentals Operations’. This programme enables managers to achieve a formal qualification that recognises skills they have gained through years in the hire industry.

We also launched a training programme in partnership with RME Consulting that has seen all drivers and branch-based colleagues (except Branch Managers) achieve a L2 NVQ. We also enlisted key drivers of 7.5 tonne vehicles onto CPC training courses through the programme to ensure this was achieved before the September 2014 deadline.

Our Lifting Inspectors undertake Lifting Equipment Engineers Association (LEEA) qualifications to evidence their ‘competent person’ status.

Our Compliance Director has achieved the NEBOSH National General Certificate in Occupational Health and Safety and the rest of the Compliance team are currently working towards this qualification.

Useful Information

Branch locations
Aberdeen
Ashford
Barnsley
Birmingham
Brighton
Bristol
Canning Town
Cannock
Canterbury
Cardiff
Carlisle
Chessington
Chesterfield
Colchester
Coventry
Croydon
Dartford
Derby
Edinburgh
Exeter
Folkestone
Gateshead
Gillingham
Glasgow
Greenford
Heathrow
Huddersfield
Hull
Leeds
Leicester
Liverpool
Long Eaton
Loughborough
Maidstone
Manchester
Mansfield
Margate
Melton Mowbray
Middlesbrough
Newcastle
Northfleet
Norwich
Nottingham
Peterborough
Plymouth
Sheffield
Shrewsbury
Sittingbourne
Skipton
Southampton
Stevenage
Stoke
Strood
Swansea
Telford
Tonbridge
Tower Bridge
Warrington
Aberdeen
Ashford
Barnsley
Birmingham
Brighton
Bristol
Canning Town
Cannock
Canterbury
Cardiff
Carlisle
Chessington
Chesterfield
Colchester
Coventry
Croydon
Dartford
Derby
Edinburgh
Exeter
Folkestone
Gateshead
Gillingham
Glasgow
Greenford
Heathrow
Huddersfield
Hull
Leeds
Leicester
Liverpool
Long Eaton
Loughborough
Maidstone
Manchester
Mansfield
Margate
Melton Mowbray
Middlesbrough
Newcastle
Northfleet
Norwich
Nottingham
Peterborough
Plymouth
Sheffield
Shrewsbury
Sittingbourne
Skipton
Southampton
Stevenage
Stoke
Strood
Swansea
Telford
Tonbridge
Tower Bridge
Warrington

Awards & Accreditation