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National Customer Service Centre

At Brandon Hire Station we provide a range of quality equipment and services throughout the UK. No matter if you work locally, regionally or nationally, we aim to provide the best possible service for every customer we interact with. We endeavour to meet all of your requirements, no matter how small or large. All of our customers are provided with a single point of contact when ordering with us to ensure that you receive the best possible service. That is why we provide, what we believe, is the most well-equipped and customer focused tool hire company, and to help this we can break our services down into 3 sections, National Customer Service Centre, Brandon Hire Station Online, and SHEQ Compliance.

National Customer Service Centre

Brandon Hire Station's National Customer Service Centre is our one stop facility, offering customers not only a fast and effective tool hire service, but also a team of experienced hire controllers who are fully trained.

At Brandon Hire Station we engage with all our customers, whether you work locally, regionally or nationally, we specialise in providing you with a single point of contact, supported by our extensive network of Brandon Hire Station branches. By using the National Customer Service Centre you will benefit from having access to one of the most modern and award winning, well-equipped contact centres in the tool hire industry.

Experienced Advisors

Experienced Customer Service Advisors who will be able to offer advice and ensure you get the right equipment for any scenario you may bring to us.

National Customer Service Centre Call Benefits:

Our National Customer Service Centre offers omni-channel support, allowing you the freedom to decide how to contact us at Brandon Hire Station. Our most popular methods of contact are: online, chat, soical media, voice call and email. At the National Customer Service Centre we operate smart routing of our calls, connecting our customers to the right person first time. In understanding your needs for the future, our CRM (Customer Relationship Management) integration platform allows us to identify trends, and proactively predict your product requirements throughout the year.

At the National Customer Service Centre we run real time reports that allow us to monitor how we are performing. We set ourselves high standards in order to best serve you as a genuinely valued customer.

About Brandon Hire Station NCSC
Brandon Hire Station Online

Brandon Hire Station Online

The Brandon Hire Station website allows our customers to login, order and amend hire and sales orders, as well as paying on account or even credit/debit cards.

Our website is designed to provide you with our full range of products, depot locations, health & safety guides, latest news items and more.

Online Benefits:

By using our online service you are able to reserve your products and download relevant product guides to ensure you get the best out of your hired product. With our branch finder you are able to find directions to our branches, contact information and opening times. We also provide a live chat service which means you can get your questions answered instantly, instead of waiting for an email reply. If you sign up to our trade accounts, you will be able to login and see specific pricing which is tied to your account. You can find out about our latest news and hire offers, and also view our 'hire vs buy' calculator to help you decide if hiring is the right choice for you.

By signing up to our online service, you can 'Go Green' and sign up for our new e-billing service. Receive account information directly into your inbox. Once you have registered you will no longer receive paper documents from Brandon Hire Station. When you create an online account you can also make payment using your credit, debit or corporate purchasing card, which means you can manage who has access to your hire account.

Our Brandon Hire Station website is mobile friendly so users with smart phones and tablets can order, track and amend contracts using their mobile devices, which is ideal for users on the go, or on site, and will help you work efficiently with Brandon Hire Station.

Brandon Hire Station SHEQ

Safety, Health, Environment and Quality are taken very seriously at Brandon Hire Station. We have a dedicated internal compliance team who ensure compliance with relevant legislation and company procedures throughout the business.

Our branches are thoroughly audited by our National Compliance Team. Audit fieldwork reviews Health & Safety signage, Health & Safety documentation and awareness of and adherence to health and safety procedures.

National Customer Service Centre Call Benefits:

We are committed to maintaining our equipment to ensure it is of the highest quality when it goes out on hire. We maintain an exchange rate of <1% and carry out post-hire and pre-delivery checks on every piece of equipment. The workshop reviews, coupled with our unique Toolminder and Meggar testing systems, prevent the despatch of any electrical item unless our rigorous testing and certification procedures have been carried out and passed. This system helps to provide a maintenance history for each individual product and gives you confidence that the product you hire has been through thorough checks and inspection process.

All of our branches have a nominated safety guardian who supports the branch manager. This helps to offer a 'second pair of eyes' throughout the branch and spot potential hazards. The safety guardian performs daily checks, hazardous waste disposal, PPE reviews and near miss reporting. As part of our commitment to employees and to ensure competence and compliance, Brandon Hire Station invests heavily in training and development of our staff. All branch employees attend a statutory induction programme, which includes key aspects of health & safety, including product awareness, load security, fire safety, product awareness, abrasive wheels, customer handover procedures and safe transportation of LPG.

All our branch managers have also participated in the Hire Association Europe Management (HAE) Leadership Programme. Following completion of the course, branch managers achieve the 'Tool & Equipment Managers L3 NVQ Diploma - Hire & Rental Operations'.

Brandon Hire Station SHEQ

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