Tool Hire

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One Call

Hire Station One Call


At Hire Station our winning strategy in serving our customers is to have smaller customer support teams. This promotes a work ethic of end to end ownership, and also importantly, building relationships with all our customers.

Whether you work regionally or nationally, we specialise in providing you with a single contact point, supported by our extensive network of Hire Station Branches. By using One Call you will benefit from having access to one of the most modern, well-equipped Contact Centres in the tool hire industry.

At our One Call centre we offer Oni-Channel support, allowing you the freedom to decide how to contact us at Hire Station. Our most popular methods of contact are: Hire Station online, chat, voice call and email.

We even have a Major Accounts team that offer a managed service of your account, ensuring a high degree of service levels and the personal management of all orders.

'We will not simply hire you a product, we will help you build a solution. We will be better than what is expected of us'

Why Use One Call?


At One Call we operate smart routing of our calls, connecting our customers to the right person first time.

In understanding your needs for the future, our CRM (Customer Relationship Management) integration platform allows us to identify trends, and proactively predict your product requirements throughout the year. At One Call we run real time reports that allow us to monitor how we are performing. We set ourselves high standards in order to best service you as a genuinely valued customers.

When we complete quality checks on our team members, we assess how engaged we are with you. Your relationship is centric to how we perform. 

'WE ANSWER 90% OF OUR CALLS WITHIN 20 SECONDS.'

'WE RESPOND TO 90% OF EMAILS WITHIN 1 HOUR.'

We multi-skill all our Hire Controllers, allowing maximum opportunities to deal with any scenario you may bring to us. We are committed to developing our teams, and allow them the best opportunities to service you. If we don't get to answer your call, we will ring you back!

Customer Service Team


At One Call our Hire Controllers are enthusiastic, knowledgeable and understand the importance of your relationship and business with us.

Our culture helps us understand the impact of pleasing you in every instance. We will not simply hire you a product, we will help you build a solution that works best for you. We will be better than what is expected from us.

Customer Solutions Team


After your products have been delivered, it does not stop there for us. We now want to ensure your invoice is correct.

We have a dedicated team of experienced Hire Controllers who will confirm off hire dates, if supplied. We will work with you to ensure we collect on time, and communicate with you until the order is closed.


Truly a One Call facility if you need it we can get it!

We have undergone an extensive review of our suppliers, and selected only the best to service your product requirements. If you need it, we can source it. We specialise in sourcing skips, powered access, accommodation, containers and specialist & safety equipment, all at competitive rates.

We will ensure we have whatever you need, wherever you need it.

At the heart of all we do, is our desire to get it right first time, and to work collaboratively with you to build positive relationships or the future.

Useful Information

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Dehumidifiers

Recently had a flood? Or has your washing machine broken down? Is your building new or recently renovated? If so there is no better way to reduce the amount of moisture in the air without damaging the building than using one of Hire Station’s professional dehumidifiers.

When you hire a dehumidifier from Hire Station, using the equipment couldn’t be simpler. All you need to do is make sure all the windows and doors are closed, position the equipment in a convenient location, plug the dehumidifier in and press the 'on' button!

So if you need to dry any structure including houses, garages, individual rooms, office spaces, hotels and retail outlets why wait? View our range of dehumidifiers online, including domestic dehumidifiers, industrial dehumidifiers and carpet floor dryers.

Carpet Cleaners

Need to hire a carpet cleaner today? Our range of industrial carpet cleaner equipment can tackle any job!

Carpet Cleaner hire from Hire Station is quick, simple and very economical. Our range of carpet cleaners includes both the Domestic 240V carpet cleaner and the more industrial upright carpet cleaner.

Carpet cleaner rental is a fast growing sector, so give your carpets a professional finish and hire a carpet cleaner online today!

Landscaping

Does your lawn need rejuvenating? Do your bushes simply need a trim? Or is garden landscaping simply a hobby of yours? If so then visit hire Station today where our range of landscaping tools can help with a range of projects including laying a new lawn, aerating your garden and even basic garden maintenance.

We can offer quality and reliable equipment at fantastic prices, delivered direct to your door including chainsaw hire, wood chipper hire, a range of strimmers and hedge trimmers, lawn mowers and much more!

Awards & Accreditation