Tool Hire

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One Call

Brandon Hire Station One Call

At Brandon Hire Station our winning strategy in serving our customers is to have smaller customer support teams. This promotes a work ethic of end to end ownership, and also importantly, building relationships with all our customers.

Whether you work regionally or nationally, we specialise in providing you with a single contact point, supported by our extensive network of Hire Station Branches. By using One Call you will benefit from having access to one of the most modern, well-equipped Contact Centres in the tool hire industry.

At our One Call centre we offer Omi-Channel support, allowing you the freedom to decide how to contact us at Hire Station. Our most popular methods of contact are: Hire Station online, chat, voice call and email.

We even have a Major Accounts team that offer a managed service of your account, ensuring a high degree of service levels and the personal management of all orders.

We will not simply hire you a product, we will help you build a solution. We will be better than what is expected of us.

One Call Brandon Hire Station

Why Use One Call?

At One Call we operate smart routing of our calls, connecting our customers to the right person first time.

Single point of contact for all equipment needs across the UK, whether it be sourced from our core fleet or through our selected partners, we will source the equipment for you and manage the contract end to end.

Experienced hire controllers who will be able to offer advice and ensure you get the right equipment for any scenario you may bring to us.

Dedicated team who will get to know your business to better provide a service tailored to you and your hire needs.

Multiple methods of communication available; we offer live chat, phone call and email. Alternatively you can order directly through the Brandon Hire Station online website 24/7. We aim to answer 90% of calls within 20 seconds and respond to 90% of emails within an hour.

We operate smart routing of phone calls and emails meaning you get through to your dedicated team as quickly as possible.

Dedicated Customer Service Team

At One Call, our hire controllers are enthusiastic and knowledgeable and are keen to build strong relationships with their customers to provide the best possible customer experience.

Our hire controllers are tasked with understanding your requirements, sourcing the right equipment and ensuring the equipment is available when and where you require it. They will be available to support any further needs throughout the hire, assisting with any breakdowns or exchanges efficiently and ensuring equipment is collected when you are ready to off hire.

Customer Solutions Team

Our Customer Solutions team is on hand to resolve any invoice queries or issues that may arise during or after the hire contract.

The team will also keep you informed of any delayed or unsuccessful transport attempts and work with you to resolve as quickly as possible.

brandon hire staton plus

Truly a One Call facility if you need it we can get it!

After an extensive review of industry specialists, we have selected only the best to serve your product requirements. If you need it – we can source it. We specialise in sourcing skips, powered access, accommodation, containers, plant (self-drive and operated), power generation, specialist and safety equipment, and much more, at very competitive rates.

We will ensure we have whatever you need, wherever you need it. At the heart of all we do, is our desire to get it right first time, and to work collaboratively with you to build positive relationships for the future.

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