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National Customer Service Centre

National Customer Service Centre

Our team are here for you to meet all of your hire needs. Our strategy in serving our customers is to have dedicated customer support teams. This promotes a work ethic of end to end ownership, where all of our team members take pride in delivering service excellence, building strong relationships with all of our customers. Whether you work regionally, nationally or are looking for a one-off hire for a home project, we specialise in providing you with a single point of contact, supported by our extensive branch network and rehire partners.

At the National Customer Service Centre, our Customer Service Advisors are enthusiastic and knowledgeable and are keen to build strong relationships with their customers to provide the best possible customer experience. Our Customer Service Advisors are tasked with understanding your requirements, sourcing the right equipment and ensuring the equipment is available when and where you require it. They will be available to support any further needs throughout the hire, assisting with any breakdowns or exchanges efficiently and ensuring equipment is collected when you are ready to off hire.

Lines of Communication

Telephone Call

Telephone Call:

Dedicated team of enthusiastic and knowledgeable hire controllers are always at hand to take your call. They will be able to offer advice and ensure you get the right equipment for any scenario you may bring to us.

Live Chat

Live Chat:

Live Chat is our online customer service support software - Its a quick and easy way for you to directly talk to one of our specialist operatives.

Emails

Email:

We operate smart routing of emails meaning you get through to your dedicated team as quickly as possible.

We Aim

Our Aim:

We aim to answer 90% of calls within 20 seconds and respond to 90% of emails within an hour.

Managed Service Provision

Provides a single point of contact set up solely manage your account.

  • Our team is here to manage and tailor all of your hiring needs. Our personalised and unique managing approach is at the forefront of our daily routine.

  • Communication is key to understanding our client’s needs. Our MSP Team is here to provide that individualised specialist service. Their expert knowledge in all aspects of our product range ensures this service is effectively managed.

  • Our MSP Team will meet and liaise regularly to discuss challenges and queries. Our team ensures a fluent and reassuring service to meet future requirements or challenges head on

If you need it we can get it. After an extensive review of industry specialists, we have selected only the best to serve your product requirements. If you need it – we can source it. We specialise in sourcing skips, powered access, cranes, accommodation, containers, plant (self-drive and operated), power generation, specialist and safety equipment, and much more, at very competitive rates. We will ensure we have whatever you need, wherever you need it. At the heart of all we do, is our desire to get it right first time, and to work collaboratively with you to build positive relationships for the future.

Call 0370 99 00

Useful Information

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