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Core Values

Availability

Availability

At Brandon Hire Station we provide an Everyday Hire Guarantee on a wide range of products, this means that we offer a guaranteed availability of our most hired products so you are never left short when you need to hire a popular item. These items are available at every branch, every day and can be collected or delivered throughout the UK.

We have a huge range of tools & equipment, with over 1,500 items available to hire, so no matter what project you have on, we will be able to offer a solution for your needs. No matter if you are completing your next D.I.Y project, or a trade customer working on a large site, we cater for every need for our customers. Every product on the Brandon Hire Station website contains technical specifications so you know that you are hiring the best tool for the job, if you can’t find specific information or a specific product you need, then simply contact our National Customer Service Centre, ask via our Online Chat function or call/visit your local branch and we’ll be happy to help find a solution.

engage

We Engage

National Customer Service Centre

We provide a dedicated ‘National Customer Service Centre’ help centre to deal with any phone queries. The National Customer Service Centre team have been specifically designed to meet the needs of our customers, and provide a single point of contact.

The National Customer Service Centre was designed to be a one stop facility, providing fast and effective tool hire service, and support to our customers. All of our hire controllers have an in-depth knowledge of the hire industry, equipment, supporting services and have extensive product training.

Our hire controllers are enthusiastic, knowledgeable and understand the importance of our customers’ accounts and their relationship with us.

Our customers benefit from having access to one of the most well-equipped call centres in the tool hire industry. The need of our customers are integral to all our decisions and by providing this service customers have the added comfort of knowing that all their hire needs can be dealt with in just ‘one call’.


Branches

Our branch staff are always on hand to help with any queries customers may have and provide product assistance wherever necessary. All of our staff are friendly, willing to help and are given extensive product training to ensure you receive the best possible experience when hiring from Brandon Hire Station.

With different locations throughout the UK, our branches can provide a single point of contact if customers need product support or assistance, or are unsure of how to use a specific piece of equipment.


Brandon hire Station Website

The website is designed to make customer hire needs as easy as possible, with hundreds of products available to book online today. Whether a DIY customer or a business account customer, users can log in and see the hire rates specific to their account, users can even book your AM/PM time slot so they can schedule their project and reduce the amount of downtime.

Every product on our website contains technical specifications, many contain downloadable content such as videos and supplier information.

The website is 100% responsive so users can get the same great experience on any device at any time.

Customers can also view or download our latest catalogue online, or they can order your free copy to have delivered. Our catalogue is not only packed with hundreds of tools and equipment, but also provides essential information regarding training courses and health & safety information.


delivery

We Deliver

We aim to deliver

With the largest hire fleet in the UK, we are able to deliver tools & equipment direct to site, the office or home. Customers order and they can choose your AM/PM delivery slot.

With branches nationwide we are able to deliver items to even the hardest to reach areas of the country, and take the hassle out of hiring equipment.

No matter how large or small the item, we have the right vehicle for the job. We are continuously investing in the latest vehicles. This means that we are the most reliable hire company in the UK and offer a reliable service when it comes to delivery and pickup of tools & equipment.


Driver standards

For every hire we take, we work closely with the customer to ensure that delivery times and schedules are met. That is why the delivery driver will call the customer when they are about to deliver, this saves our customers time waiting for a delivery and means that our drivers don’t miss you when they plan to deliver.

All our delivery drivers are trained on all aspects of the products in our fleet; therefore they are able to offer support and assistance when then hand over the equipment. We also provide a full set of safety instructions with every piece of equipment we deliver.

Branches and drivers are FORS Accredited, which means that our vehicles and our drivers operate to high standards at all times. The Fleet Operator Recognition Scheme is a voluntary accreditation that is designed to promote best practise for commercial operators, and is the industry standard for the transport industry. All of our fleet of vehicles contain tow bars; therefore we can deliver even the largest of items easily. We also have the ability to tow trailers where needed. We have a range of vehicles with tail lifts, this means we can take items further on site and make customer deliveries even easier.


Support

If customers have any questions regarding the delivery of their hire items, then our team are on hand to help either online, over the phone or in your branch. There are no hidden fees when it comes to hiring from Brandon Hire Station, we have a one-off delivery and collection fee, no matter how many items your order.

All of our delivery drivers wear branded uniforms and the correct PPE when delivering items; they are trained to offer a friendly and professional service as their names are also applied into their workwear so customers know exactly who they are dealing with. Each driver adheres to a strict hand-over process when delivering items to ensure customers know all the relevant safety and technical information regarding the tools & equipment they hire.


it works

It Works

Everyday Hire

We provide an Everyday Hire Guarantee on 150+ products, this means that we offer a guaranteed availability of our most hired products so customers are never left short when they need to hire a popular item. These items are available at every branch, every day and can be collected or delivered throughout the UK.

We have a huge range of tools & equipment, with over 1,500 items available to hire. Every product on the website contains technical specifications so that customer’s know that they are hiring the best tool for the job, if they can’t find specific information or a specific product they need, then they can simply contact our National Customer Service Centre, ask via our Online Chat function or call/visit our local branch and we’ll be happy to help find a solution.


Reliability

We have the youngest fleet within the UK, with the average age of our tools & equipment. This can give our customers confidence when hiring from us. It means that they know they are dealing with the latest technology and more importantly it is reliable as we know how much time can be wasted with equipment breaking down.

Every piece of kit that they hire from us is provided with a service ticket and operating instructions, this means that they can get the best out of our tools, and essentially make the job easier.

As our fleet is the youngest in the UK, this helps us to commit to offering an exchange rate of less than 1%. This is also due to the fact that every item goes through strict workshop checks and is tested and inspected before and after every hire, this also means that you know the items are safe to use and is ready to be used as soon as it is delivered.


Customer Needs

Health & Safety is of the upmost importance to us, which is why all of our kit is safety checked and tested to ensure our customers get the most reliable and fully working equipment when they come to use it.

We also understand that downtime can be costly; this is why we are constantly investing, and looking to invest, in the latest tools and technology. This gives customer’s the confidence to know that our tools are reliable.

As well as tool hire, we also offer a wide range of bespoke training courses throughout the UK at our dedicated training centres, all of our courses are professionally delivered by our fully qualified trainers to either individuals or organisations.


collect

We Collect

Flexibility

We provide flexible hire periods, this means that we are always on hand for collection or delivery of items. If customers need to change the hire date of a specific piece of equipment, then they are able to do so by informing us at least 24 hours before the delivery or collection date.

We also understand the importance of clearing sites when the job is complete; therefore we are determined to collect items when the customer needs it most. This means that the customer’s project can go to plan and sites can be cleared without interruption.


Dedicated Off Hire Team

We have a dedicated off-hire team based within our National Customer Service Centre facility, this team is designed to manage the collection of our customer’s hire items at the agreed time. Each of our National Customer Service Centre hire controllers are enthusiastic, knowledgeable and understand the importance of your account.

We have locations throughout the UK, therefore we can collect items from almost anywhere in the country, with AM/PM time slots available, this means that our customers can schedule their project around their times to allow for minimal downtime, and arrange a time that is most convenient for them.

Availability

We Invoice

Easy Payment

If customers setup an account with us, they can make invoice payments online, which allows them to reduce paperwork and concentrate on the more importance aspects of their project. We allow for various payment methods, including Credit Card, BACS and by Direct Debit, which means that you can easily pay your bills on time, every time.

We also offer consolidated invoices, that way if a customer hires on a regular basis, they can have all their charges on a single bill for a specific period of time. This helps to reduce the amount of invoices they have to deal with, and gives them more time to work on your specific project.

By opening a business account with us, customers receive a dedicated credit controller; this gives the customer a specific point of contact if they have any queries or questions regarding their account or any queries. Their credit controller will ensure they have been invoiced correctly and have no issues with payment, and we also offer a 30 day fair hire period, so there are no delays in you starting your next project.


Ease of Use

We offer the choice to ‘Go Green’, which means that customers are able to view account information, previous & current hire information and have specific account information delivered direct to your inbox.

If customers hire tools and equipment on a regular basis, then setting up a credit account will make the payment and the hiring of tools even easier. As we offer flexible hire periods, customers can easily change hire dates and customers only end up paying for the days agreed. This is ideal if the customer is unsure of the length of time they will need the equipment, or if a project finishes early.

As an account customer, when they log into the website, the customer sees rates specific to their account, therefore they will have clarity of the price they pay and how much they are going to be invoiced. They will also receive a dedicated account manager, that way we can get to know our customers and learn their needs to provide the best possible service.


Extranet

We provide a single point for all your account needs with the Extranet, this is ideal for customers that prefer to deal with all their account details and invoices online. Customers can log on and download or re-print specific invoices or credit notes with ease. Customers can log on and see specific detailed information for their current hires, and even see detailed information for past hires.

Whether the customer is site manager’ or a buyer with multiple locations then they can easily download specific information. They simply log into their account and choose where they want your invoices or hire information to go. Customers can access their invoices on any device and any time, even on mobile, so they can even have access to your account when on site.

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