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Key Messages

Putting the customer at the heart of everything we do.

Our CORE VALUES were developed and introduced to ensure we became the specialists in core equipment and tool hire.

It is important to us that all of us that we follow these values in our everyday business and that we ensure all of our teams embrace these values which put our customers at the heart of everything we do.

Our mantra for our everyday business is that if what we do cannot be attributed to one of these values we should ask ourselves should we do it.

Across our products and services, the customer is at the heart of our operation. We measure our success based on how we get the basics right.

  • Embed our customer's need at the heart of our decision making.
  • Make it easy for our customers to do business with us.
  • invest in equipment to support the smooth running of our customer's businesses.
  • Deliver great service at a time when our customer's need us.
  • Keep our customers and employees safe.
  • Gain feedback continuously to improve our performance.
About Brandon Hire Station NCSC
availability
Availability...

Our Everyday Product Guarantee means we can offer guaranteed availability of our most hired products, available at every branch, every day, collected or delivered throughout England, Scotland and Wales. We are proud of our fleet management and our investment in equipment to ensure we source what tools and equipment you need, when you need it; from our extensive UK network.

Core-Values
We Engage...

More and more customers are finding new ways to engage with us at Brandon Hire Station. Our sales team are available for site visits and appointments to discuss your needs face to face. Our National Customer Service Centre offers a one stop phone number for all your hire needs. Online customers can chat with live operators, or email us directly. For those who enjoy local relationships our branch staff are always happy to see customers in their branch.

deliver
We Deliver...

Brandon Hire Station aims to deliver what the customer needs when they want it. We recognise that customers expect our equipment on site. Our drivers ensure that your equipment is delivered on time when you need it most, at a time that suits you.

It Works
It Works...

More customers that are choosing tools and equipment from Brandon Hire Station are taking advantage of our ‘Everyday Product Hire Guarantee’ promise. With the youngest hire fleet in the industry our customers can rest assured that when we need to supply hire equipment it will work. Reducing costly down time and maintenance on site.

Awards
We Collect...

At Brandon Hire Station we actively target our branches and drivers to collect on time when the customer needs it. We understand the importance of clearing the site when the job is complete.

We Invoice
We Invoice...

We recognise that incorrect invoices are a hindrance and a barrier to working well together. With strict targets and a desire to get it right first time we aim to invoice correctly and fairly every time.

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