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Key Messages

core values

Tailoring our business model for your needs!

Across our products and services, the customer is at the heart of our operation. We measure our success based on how we get the basics right.

  • Embed our customer's need at the heart of our decision making
  • Make it easy for our customers to do business with us
  • Invest in equipment to support the smooth running of our customer's businesses
  • Deliver great service at a time when our customer's need us
  • Keep our customers and employees safe
  • Gain feedback continuously to improve our performance

It Works...

More customers are choosing tools and equipment from Brandon Hire Station taking advantage of our 'Everyday Hire Guarantee Promise'. With the youngest hire fleet in the industry our customers can rest assured that when we supply hire equipment it will work. Reducing costly down time and maintenance on site.

Every piece of equipment or kit that you hire is provided with a service ticket and operating instructions so you can get the best our of our tools.

We Engage

We Engage...

Even more customers are finding new ways to engage with us at Brandon Hire Station. Our sales team are available for site visits and appointments to discuss your needs face to face. One call offers a one stop phone number for all your hire needs.

Online customers can chat live operators, or email us directly. For those who enjoy local relationships our branch staff are always happy to see customers in their branch.

We Collect

We Collect...

At Brandon Hire Station we actively target our branches and drivers to collect on time when the customer needs it. We understand the importance of clearing the site when the job is complete. That’s why more customers are choosing tools and equipment from Brandon Hire Station.

We provide a dedicated 'off hire' team, which is designed to manage your collection requirements, which is constantly monitored from call to collection.

We Invoice

We Invoice...

We recognise that incorrect invoices are a hindrance and a barrier to working well together. With strict targets and a desire to get it right first time we aim to invoice correctly and fairly every time.

Brandon Hire Station give you the ability to 'Go Green' with e-billing. You can find all your account information, view invoices, hire history and current hire information online, or have it delivered direct to your inbox.

We Engage

We Deliver...

Brandon Hire station aim to deliver what the customer needs when they want it. We recognise that customers expect our equipment on site, and our drivers ensure that your equipment is delivered on time when you need it at a time that suits you.

With over 80 locations spread across the UK, we are able to take the hassle out of hiring tools & equipment and provide a friendly, professional service when we deliver items direct to your site, home or office.



Our Everyday Product Guarantee means we can offer guaranteed availability of our most hired products, available at every branch, every day, collected or delivered throughout England, Scotland and Wales.

We are proud of our fleet management and our investment in equipment to ensure we source what tools and equipment you need, when you need it; from our extensive UK network.

Useful Information

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