Deliveries and collections

With Hire Station all deliveries and collections will be made on a Hire Station branded vehicle. Timed deliveries will be kept to a minimum and not confirmed until the point of order as we cannot always guarantee a specific time for the customer. At Hire Station we also have vehicles that are CrossRail compliant and drivers that are bronze FORS accredited drivers.

Customers are also required to provide a contact telephone number for our drivers to use in case of any issues, such as delays or not being able to find your property/location.

Your delivery costs is a single, one off charge of £15 excluding VAT per order AND NOT per item. This includes both delivery of your order and collection from your location upon completion of your hire.

If you have any other queries or questions regarding delivery or collection of your order, then please contact us using the '? Ask for help' button located towards the top of this page and one of our friendly and knowledgeable team will get back to you.

Deliveries

Instead we allow the customer to choose between an AM (8am-12pm) and a PM (12pm – 5pm) delivery slot. This only applies to Monday through to Friday as our depots are closed after 12pm on Saturday so only AM slots are available, we are closed on Sunday.

Customers are always advised that someone MUST be present during delivery to sign for the equipment; this must also be the person who has paid for the equipment hire. Delivery notes are always kept for our own record keepings and audits process whilst always been available as a POD (proof of delivery) for you, the customer, to request as proof of your orders delivery.

Once your items have been delivered you will be issued with a full set of instruction on how to properly use our equipment. If you have any questions please feel free to consult the driver but please be aware due to the complex nature of some of our equipment they maybe unable to assist you.

Collections

With regards to collections, someone MUST be present to sign the collection note; this again is kept for our records in case any issues arise. As the customer you are also issued with a collection note so you have physical evidence of your order collection. The equipment must be ready for collection as per your hire agreement.

All equipment must be accessible when your Hire Station driver arrives to complete the collection. Also your hired items must be returned in a suitable state so please clean the equipment to a condition mimicking how they where delivered to you at the beginning of your hire. As with deliveries, collections are scheduled around either an AM or PM pick up slots.

If you require us to do so we will contact you on the day of the collection to confirm a time window. We will then liaise with both the driver and branch to ensure the best service possible is provided.

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